SoftwareCall Center Software

Freshcaller

Name: Freshcaller
Price: $15/agent/month INR
Availability: InStock
Author: Kariant Partner

Modern cloud-based call center software for effortless customer conversations.

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based PBX and call center solution that enables businesses to set up global support or sales operations in minutes, providing agents with contextual data and AI-powered tools without requiring any hardware.

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Decision Intelligence

Fit, total cost, and vendor risk for Freshcaller

Our Take

"Zero-hardware setup that provides agents with full customer context and AI-driven insights for every call."

FreshcallerCall Center Software

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Overview

Freshdesk Contact Center is a modern, cloud-native telephony solution designed for support and sales teams. As part of the Freshworks ecosystem, it eliminates the need for legacy phone hardware by allowing businesses to purchase local, toll-free, and international numbers in over 90 countries. The platform features advanced call management tools such as automated call distribution, warm transfers, and call barging. With the integration of Freddy AI, it provides speech-enabled IVR and voicebots to handle routine queries. It is highly scalable, supporting everything from small business setups to complex, multi-region enterprise contact centers with robust reporting and supervisor controls.

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psychology

Ideal Customer Profile

Precision Targeting & Market Fit

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The Ideal Customer Profile for Freshcaller consists primarily of small to medium-sized businesses (SMBs) and growing customer support or sales teams that require a scalable, cloud-native telephony solution

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Firmographically, these are organizations operating in sectors such as e-commerce, technology, and service-based industries that need to manage high volumes of customer interactions without investing in legacy on-premise hardware

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They often seek global presence, utilizing local, toll-free, or international numbers across multiple regions

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Technographically, these businesses are typically already part of or looking to join the Freshworks ecosystem to leverage tight integrations with Freshdesk, or they are users of popular CRM platforms who value a softphone-centric experience that integrates seamlessly with their existing tech stack

target

Behaviorally, they prioritize ease of use, quick implementation, and features that drive operational efficiency, such as automated call distribution, smart IVR, call routing, and real-time analytics

target

They are likely transitioning away from manual or fragmented communication processes and value robust, scalable tools that support remote or distributed team structures

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Psychographically, the ideal customer values value-for-money, operational productivity, and technological modernization, they are forward-thinking decision-makers who believe in leveraging AI-powered tools (like Freddy AI) to handle routine queries, thereby freeing up human agents for high-value interactions

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Challenges Solved

Pain Point Resolution Protocol

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CORE CHALLENGE 1

Freshcaller solves critical operational challenges for modern support and sales teams by providing a cloud-native telephony platform that eliminates the requirement for legacy, on-premises hardware

healing

CORE CHALLENGE 2

It addresses inefficiencies in call management through automated call distribution (ACD) and custom routing rules, which reduce wait times and ensure customers are connected to the appropriate agents

healing

CORE CHALLENGE 3

The platform resolves communication gaps by offering seamless warm and cold call transfers, call monitoring, and recording capabilities, which improve agent accountability and performance insights

healing

CORE CHALLENGE 4

Furthermore, Freshcaller tackles the challenge of scaling customer engagement by enabling businesses to instantly acquire local, toll-free, and international numbers in over 90 countries

healing

CORE CHALLENGE 5

By integrating Freddy AI, it solves the burden of routine query volume through voicebots and speech-enabled IVR, while robust reporting and analytics dashboards provide supervisors with the data needed to optimize team productivity and resolve bottleneck issues

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Primary Use Cases

Operational Scenarios & ROI

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SCENARIO 1

Freshcaller is versatile cloud-based telephony software designed to support diverse business operations, including: 1

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SCENARIO 2

Customer Support: Streamlining inbound queries via IVR, managing efficient call queues, and linking call recordings to support tickets to provide agents with full context

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SCENARIO 3

Sales Operations: Enabling inbound sales teams to manage leads effectively, use local or international numbers to reach global markets, and utilize call-back features to reduce wait times

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SCENARIO 4

VIP and Priority Service: Automating custom call flows to identify high-value customers and routing them immediately to dedicated executive teams

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SCENARIO 5

E-commerce and Self-Service: Integrating with business data to provide dynamic, automated updates—such as order status inquiries—through voicebots and speech-enabled IVR

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SCENARIO 6

Remote and Distributed Team Collaboration: Allowing teams to share phone numbers, manage calls from any location, and utilize supervisor tools like call barging and monitoring to ensure quality and training compliance

analytics

Internal Business Case

Partner Only Insights

Adopting Freshcaller offers a strategic advantage by modernizing telephony through a cloud-native, hardware-free infrastructure, significantly reducing capital expenditure on legacy hardware and maintenance. Business Metrics: The platform drives operational efficiency by improving key contact center KPIs, including reduced call handle times, faster answer speeds, and lower abandonment rates through intelligent routing and AI-powered IVR/voicebots. Acquisition Strategy: Businesses can rapidly scale global operations by purchasing local, toll-free, and international numbers in 90+ countries, supported by flexible, pay-per-minute or per-agent pricing models. Financial Impact: The solution optimizes ROI by lowering total cost of ownership compared to traditional systems, enabling cost-effective scaling and providing data-driven insights through robust reporting to identify bottlenecks and maximize agent productivity, ultimately protecting the bottom line.

Sensitive Strategy DatalockInternal Use Only

science

Run AI Analysis

Science Skills

Video Demo

Gallery

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Features

check_circleMulti-level IVR

check_circleVoicebots (Freddy AI)

check_circleCall Recording & Monitoring

check_circleReal-time Dashboards

check_circleSkill-based Routing

check_circleWait Queues & Callbacks

check_circleCall Masking

check_circleHoliday & Business Hour Routing

check_circleSIP Connections

check_circleService Level Monitoring

extensionEcosystem & Integrations

At a Glance

PricingSubscription + Usage-based

DeploymentCloud, SaaS, Web-Based, Mobile (iOS), Mobile (Android)

OnboardingUnder 5 minutes

CategoryCall Center Software

Compliance

GDPRHIPAASOC 2ISO 27001ISO 27701PCI DSS

Company & Legal

Founded

2017

Legal Entity

Freshcaller

Trust & Security

database

Data Residency

Available in US, EU, Australia, and India regions

Resources & Support

apiAPI Documentation

Support & Training

EmailPhoneKnowledge BaseCommunity Forum24/7 Support (Enterprise)

Freshworks Academy (Certifications)Product ToursVideo TutorialsUser DocumentationOn-demand Webinars

Live Sentiment Loop

Grounded in Klick Search

integration_instructions

Need a Custom Integration?

Specialized white-glove integration services for legacy stacks and enterprise requirements.

paymentsPricing Plans

Transparent tiering designed for scalability and value delivery.

Plan Tier

location_on

Geographic-Specific Rates: GL

Auto-adjusting rates based on regional purchasing power and local taxes.

Free

Ideal for Per agent usage.

₹0/month

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Per-minute call rates apply

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Buy Local Numbers

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Buy Toll-free Numbers

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Inbound Caller ID

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Desktop Notifications

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Call Notes

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Custom Greetings

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Call Metrics

check

Conversation Properties

check

Inbox

Growth

Ideal for Per agent usage.

₹1,199/month

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Up to 2000 minutes/month included*

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Number Porting

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Basic Call Queues

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Wait Queues

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Voicemail

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Warm Transfer

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Cold Transfer

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Call Recording

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Pre-built Reports

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Parallel Calling

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Queue Transfer

Pro

Ideal for Per agent usage.

₹3,399/month

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Up to 3000 minutes/month included*

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Holiday Routing

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Advanced Call Metrics

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Call Barging

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Call Center Agent Statuses

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Call Recording Opt-out

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Agent Availability Report

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Queue Callback (Virtual Hold)

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Routing Automation

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Call Lifecycle

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Call Monitoring

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Pause Recordings

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IVR (Phone Trees)

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Custom Reports

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Call Conferencing

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Bring Your Own Carrier

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SIP Connections

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Agent Extensions

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Smart Escalations

Enterprise

Ideal for Per agent usage.

₹5,999/month

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Up to 5000 minutes/month included*

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Speech Enabled IVR (Phone Trees) FREDDY

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Abandoned Call Metrics

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Service Level Monitoring

Risk Free Trial Included

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Top Alternatives on Kariant

Market Intelligence & Competitive Delta

quiz

Frequently Asked Questions

Technical & Operational Ground Truth

QWhat is Freshcaller and how does it function?

Freshcaller (formerly Freshdesk Contact Center) is a modern, cloud-native telephony solution that replaces traditional phone hardware. It allows businesses to purchase and manage local, toll-free, and international phone numbers from a web-based interface, enabling teams to handle calls via the internet.

QDo I need any specialized physical hardware to use Freshcaller?

No, Freshcaller is a cloud-based PBX system, meaning it eliminates the need for expensive legacy phone hardware. You can manage all your calls directly through your web browser or the dedicated Freshcaller desktop and mobile applications.

QCan I get international phone numbers for my business?

Yes, Freshcaller allows you to purchase local, toll-free, and international phone numbers across more than 90 countries, making it easy to establish a local presence for your global customers.

QHow is the pricing structured for Freshcaller?

Freshcaller offers a subscription-based model with tiered plans (Free, Growth, Pro, Enterprise). In addition to the monthly agent license fee, there are usage-based costs such as per-minute rates for incoming and outgoing calls, which vary depending on the destination and the type of number.

QWhat kind of integrations are available with Freshcaller?

As part of the Freshworks ecosystem, Freshcaller integrates seamlessly with other Freshworks products like Freshdesk (support) and Freshsales (CRM). It also supports various third-party integrations to connect your voice data with other business applications.

Freshcaller Forum

Join the conversation with the community and Freshcaller.

Kariant

open_in_newExplore Full Dedicated Forum chatMessage the Team

User Reviews

What the community says about Freshcaller

Have you used Freshcaller?

Related Software

Kariant

Freshcaller

Modern cloud-based call center software for effortless customer conversations.

Overview

mailSubscribe to Freshcaller Newsletter

Get curated insights and product updates delivered to your inbox.

psychology

Ideal Customer Profile

Precision Targeting & Market Fit

target

They often seek global presence, utilizing local, toll-free, or international numbers across multiple regions

target

Behaviorally, they prioritize ease of use, quick implementation, and features that drive operational efficiency, such as automated call distribution, smart IVR, call routing, and real-time analytics

target

They are likely transitioning away from manual or fragmented communication processes and value robust, scalable tools that support remote or distributed team structures

target

report_problem

Challenges Solved

Pain Point Resolution Protocol

healing

CORE CHALLENGE 1

Freshcaller solves critical operational challenges for modern support and sales teams by providing a cloud-native telephony platform that eliminates the requirement for legacy, on-premises hardware

healing

CORE CHALLENGE 2

It addresses inefficiencies in call management through automated call distribution (ACD) and custom routing rules, which reduce wait times and ensure customers are connected to the appropriate agents

healing

CORE CHALLENGE 3

The platform resolves communication gaps by offering seamless warm and cold call transfers, call monitoring, and recording capabilities, which improve agent accountability and performance insights

healing

CORE CHALLENGE 4

Furthermore, Freshcaller tackles the challenge of scaling customer engagement by enabling businesses to instantly acquire local, toll-free, and international numbers in over 90 countries

healing

CORE CHALLENGE 5

lightbulb

Primary Use Cases

Operational Scenarios & ROI

schema

SCENARIO 1

Freshcaller is versatile cloud-based telephony software designed to support diverse business operations, including: 1

schema

SCENARIO 2

Customer Support: Streamlining inbound queries via IVR, managing efficient call queues, and linking call recordings to support tickets to provide agents with full context

schema

SCENARIO 3

Sales Operations: Enabling inbound sales teams to manage leads effectively, use local or international numbers to reach global markets, and utilize call-back features to reduce wait times

schema

SCENARIO 4

VIP and Priority Service: Automating custom call flows to identify high-value customers and routing them immediately to dedicated executive teams

schema

SCENARIO 5

E-commerce and Self-Service: Integrating with business data to provide dynamic, automated updates—such as order status inquiries—through voicebots and speech-enabled IVR

schema

SCENARIO 6

analytics

Internal Business Case

Partner Only Insights

Sensitive Strategy DatalockInternal Use Only

Features

check_circleMulti-level IVR

check_circleVoicebots (Freddy AI)

check_circleCall Recording & Monitoring

check_circleReal-time Dashboards

check_circleSkill-based Routing

check_circleWait Queues & Callbacks

check_circleCall Masking

check_circleHoliday & Business Hour Routing

check_circleSIP Connections

check_circleService Level Monitoring

Freshcaller

Decision Intelligence

Our Take

Overview

mailSubscribe to Freshcaller Newsletter

Ideal Customer Profile

Challenges Solved

Primary Use Cases

Internal Business Case

Run AI Analysis

Video Demo

Gallery

Features

extensionEcosystem & Integrations

At a Glance

Company & Legal

Trust & Security

Resources & Support

Live Sentiment Loop

Need a Custom Integration?

paymentsPricing Plans

Free

Growth

Pro

Enterprise

Top Alternatives on Kariant

Frequently Asked Questions

QWhat is Freshcaller and how does it function?

QDo I need any specialized physical hardware to use Freshcaller?

QCan I get international phone numbers for my business?

QHow is the pricing structured for Freshcaller?

QWhat kind of integrations are available with Freshcaller?

Freshcaller Forum

User Reviews

Related Software

KlickChat

Feed Context

Freshcaller

Decision Intelligence

Our Take

Overview

mailSubscribe to Freshcaller Newsletter

Ideal Customer Profile

Challenges Solved

Primary Use Cases

Internal Business Case

Run AI Analysis

Video Demo

Gallery

Features

extensionEcosystem & Integrations

At a Glance

Company & Legal

Trust & Security

Resources & Support

Live Sentiment Loop

Need a Custom Integration?

paymentsPricing Plans

Free

Growth

Pro

Enterprise

Top Alternatives on Kariant

Frequently Asked Questions

QWhat is Freshcaller and how does it function?

QDo I need any specialized physical hardware to use Freshcaller?

QCan I get international phone numbers for my business?

QHow is the pricing structured for Freshcaller?

QWhat kind of integrations are available with Freshcaller?

Freshcaller Forum

User Reviews

Related Software

KlickChat

Feed Context