Kariant
Continue with Google
Fast, secure access to Kariant.
SoftwareIT Service Management (ITSM)
Freshservice
The intelligent, right-sized service management solution for the modern enterprise.
Freshservice is an intelligent, right-sized IT service management solution for the modern enterprise, designed to simplify employee experiences and maximize operational efficiency through AI-powered automation and an intuitive interface.
hub
Earn Koins promoting “Freshservice”
Generate your own affiliate link for “Freshservice” on Katalyst, automate outreach with Konvert, and earn Koins on every conversion.
neurology
Decision Intelligence
Fit, total cost, and vendor risk for Freshservice
Our Take
"Freshservice provides a 'right-sized' balance of powerful enterprise-grade features and consumer-grade ease of use, delivering faster time-to-value and higher ROI than legacy ITSM platforms through advanced AI and rapid deployment."
FreshserviceIT Service Management (ITSM)
Overview
Freshservice is a cloud-based service desk and ITSM solution that unifies service operations across IT and other business functions like HR, Finance, and Legal. It combines ITIL best practices with a user-friendly interface to help organizations deliver exceptional employee support. The platform features advanced AI capabilities through Freddy AI for ticket deflection and agent assistance, a robust configuration management database (CMDB), and comprehensive asset tracking. Its modular design allows teams to scale from basic help desk functions to complex enterprise service management with automated cross-functional workflows.
mailSubscribe to Freshservice Newsletter
Get curated insights and product updates delivered to your inbox.
psychology
Ideal Customer Profile
Precision Targeting & Market Fit
report_problem
Challenges Solved
Pain Point Resolution Protocol
lightbulb
Primary Use Cases
Operational Scenarios & ROI
analytics
Internal Business Case
Partner Only Insights
An internal business case for Freshservice centers on delivering high-impact operational efficiency and cost consolidation. Business Metrics: Expected outcomes include achieving a significant reduction in Mean Time to Resolution (MTTR), increasing First Contact Resolution (FCR) rates, and driving ticket deflection by up to 66% through AI-powered self-service, as highlighted in Forrester Total Economic Impact studies. Financial Impact: Organizations typically realize a 356% ROI over three years, with a payback period often under six months. Costs are offset by consolidating fragmented legacy toolsets, reducing manual labor overhead via automation, and retiring costly technical debt. Acquisition Strategy: Freshservice aligns with a modern enterprise strategy by providing a scalable, modular platform that unifies IT and business functions (HR, Finance). It leverages strategic asset and AI acquisitions (e.g., Device42, AnsweriQ) to enhance its core ITSM/ITAM capabilities, ensuring the platform grows with organizational needs.
Sensitive Strategy DatalockInternal Use Only
science
Run AI Analysis
Science SkillsVideo Demo
Gallery
zoom_in
zoom_in
zoom_in
zoom_in
zoom_in
Features
check_circleIncident Management
check_circleProblem Management
check_circleChange Management
check_circleRelease Management
check_circleAsset Management (ITAM)
check_circleService Catalog
check_circleCMDB
check_circleFreddy AI Agent and Assistants
check_circleEnterprise Service Management (Workspaces)
check_circleWorkflow Automation
check_circleProject Management
check_circleSaaS Management
check_circleContract Management
check_circleKnowledge Management
extensionEcosystem & Integrations
At a Glance
PricingSubscription-based per agent
DeploymentSaaS, Hybrid
Onboarding1-3 months
CategoryIT Service Management (ITSM)
Compliance
GDPRHIPAAISO 27001SOC 2EU-US Privacy ShieldSwiss-US Privacy Shield
Company & Legal
Founded
2014
Legal Entity
Freshservice
Trust & Security
database
Data Residency
United States (US), European Economic Area (EEA), United Arab Emirates (UAE), India (IND), Australia (AU)
Resources & Support
apiAPI Documentation
Support & Training
EmailPhoneLive ChatSupport PortalCommunity ForumsKnowledge Base
Self-paced Training (Freshworks Academy)Video LibraryLive Product DemosAgent Training ModulesDocumentation
Live Sentiment Loop
Grounded in Klick Search
Sign in to generate AI insights for this listing.
Sign Inintegration_instructions
Need a Custom Integration?
Specialized white-glove integration services for legacy stacks and enterprise requirements.
paymentsPricing Plans
Transparent tiering designed for scalability and value delivery.
location_on
Geographic-Specific Rates: GL
Auto-adjusting rates based on regional purchasing power and local taxes.
Risk Free Trial Included
compare_arrows
Top Alternatives on Kariant
Market Intelligence & Competitive Delta
Sign in to generate AI insights on the top alternatives.
Sign Inquiz
Frequently Asked Questions
Technical & Operational Ground Truth
QWhat is Freshservice and who is it designed for?
A
Freshservice is a cloud-based IT Service Management (ITSM) and Enterprise Service Management (ESM) platform. It is designed to unify service operations across IT and other business functions like HR, Finance, and Legal, helping organizations deliver exceptional employee support using ITIL best practices.
QIs there a free version of Freshservice available?
A
Freshservice does not offer a permanent free tier. However, they provide a 14-day free trial that allows you to explore the platform's capabilities without entering a credit card.
QHow does the pricing model work for Freshservice?
A
Freshservice uses a per-agent, per-month subscription model with tiered plans (Starter, Growth, Pro, and Enterprise). Costs depend on the selected tier and whether you choose annual or monthly billing. Additional costs may apply for add-ons like Freddy AI sessions or extra managed assets.
QWhat are the key AI capabilities provided by Freddy AI?
A
Freddy AI in Freshservice enhances service desk efficiency by automating ticket classification and routing, predicting resolution times, suggesting relevant knowledge base articles for agents and end-users, and enabling virtual agents to handle routine queries autonomously.
QDoes Freshservice support integration with other business tools?
A
Yes, Freshservice features a robust App Marketplace with hundreds of integrations. It seamlessly connects with popular tools like Slack, Microsoft Teams, Jira, Salesforce, Okta, and Google Workspace to automate workflows and unify service operations.
Freshservice Forum
Join the conversation with the community and Freshservice.
Kariant
User Reviews
What the community says about Freshservice
Related Software
KlickChat
KlickChat
11:32 PM