Refund & Cancellation Policy

Subscription Cancellation

You may cancel your Kariant subscription at any time through your account settings or by contacting billing@kariant.app. Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for subsequent billing cycles. Cancellation does not entitle you to a refund of the current billing period unless you qualify under the refund eligibility criteria below.

Refund Eligibility

Refunds are available under the following conditions:

• Within 7 days of purchase: Full refund is available if you have not materially used the paid features of the platform
• After 7 days or after usage: Refunds are generally not available once you have accessed or used premium features, AI credits, analytics reports, or other paid services
• Service outage: If Kariant experiences a documented service outage exceeding 72 consecutive hours during your billing period, you may be eligible for a pro-rata credit or refund
• Billing error: If you were charged in error (duplicate charge, incorrect amount), a full correction will be issued

Pro-Rata vs. Full Refund

Full refunds are issued for qualifying requests made within 7 days of the initial purchase or renewal where no material usage has occurred. Pro-rata refunds may be issued at Kariant's discretion for annual subscriptions when cancellation occurs more than 7 days into the billing period but substantial unused time remains. Monthly subscriptions are not eligible for pro-rata refunds.

How to Request a Refund

To request a refund, send an email to billing@kariant.app with:

• Your registered email address and account name
• The date and amount of the charge
• The reason for the refund request
• Any supporting documentation (transaction ID, screenshots)

Processing Timeline

Refund requests are reviewed within 5 business days. Approved refunds are processed within 10 business days and returned to the original payment method. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear on your statement. Kariant will notify you by email when your refund has been processed.